We have developed and operated the IT systems of affiliates of CJ Group
(68 domestic companies and 153 overseas corporations in 15 countries)
to contribute to the creation of various business results.

We flexibly cope with the IT business environment of affiliates based on knowledge and skills related to the establishment and
operation of the IT system of CJ Group. We provide reliable information and technology services through the systematic and
continuous management and operation of IT systems and resources (H / W, N / W, and S / W).

System Management

CORE COMPETENCY

1. Adoption of the Service Level Agreement (SLA) System

We take the reliability of IT service and offer the quality improvement and customer satisfaction with the accomplishment management system improving the short part by quantitatively measuring the service level of IT service management.

2. Appliance with the IT Service Management (ITSM)

We improve based on the global standard process (IT infrastructure library) capabilities.

3. On-Site Business Support

We take charge of customer communication based on business innovators (BI) and business relationships (BR). Moreover, we draw out and expand aligned customer improvement tasks and innovation challenges by doing customer contact works.

4. Operation of the IT Contact Center

We provide one-stop services from reception to resolution through the unification of acceptance windows for all IT inquiries to the IT contact center. Furthermore, we support the performance of efficient works about the IT operating organization through the gradual expansion of independently processing works.

5. Failure Prevention Activities

It is necessary to operate the one-line regular response and 24-hour monitoring system of the IT system in service as a planned and continuous failure prevention activity.

System Management
  • Support for Customer Business
  • Operation/Development of the IT System
  • SLA System
  • PI activities and PJT support
  • Performance of Failure Prevention Activities

Current Operating system of CJ group

Food and Food Service Business

“We manufacture, distribute, and use basic materials and comprehensive foods to provide total IT solutions necessary to operate a variety of food service brands.”
- CJ CheilJedang : food (instant rice, Dasida, and others), materials (sugar, flour, cooking oil, etc.), biological resources (feed), and bio business–centered global food and bio companies

[ Operation of the Production, Purchasing, and Sales System in the Field of Food, Material, Biological Resources, and Bio Business ]

Operation of the Production, Purchasing, and Sales System in the Field of Food, Material, Biological Resources, and Bio Business
Value Chain R&D Purchase Production / Facilities Sales / Logistics Accounting / Business Management
Internal RPMS
(R&D Project Management System)
SAP MM SRM
(Supplier Relationship Management)
SAP PP MES
(Manufacturing Execution System)
Environment Safety Health Management System SAP SD Onmart,
Online mall
AMS
(Agency Management System)
SAP CO
Strain Management System TRADEONE Advanced Channel Management System SAP FI
Overseas - SAP MM - SAP PP Global MES Strain Management System SAP SD Mobile Sales Forced Automation Global WMS
(Global Warehouse Management System)
SAP CO
SAP FI

- HealthCare : a pharmaceutical company that creates a healthy world with innovative medicine and differentiated health and beauty contents.

[ Operation of the Pharmaceutical Manufacturing and Sales System ]

Operation of the Pharmaceutical Manufacturing and Sales System
Value Chain R&D Purchase / Facilities Production Sales Accounting / Business Management
Internal LIMS
(Laboratory Information Management System)
SAP MM SAP PP SAP SD SAP CO
Environment Safety Health Management System MES
(Manufacturing Execution System)
ODS
(Order System)
SAP FI

- Foodville : a comprehensive food service company based on global food service brands (VIPS, Bibigo, Season Table, and others) and franchise businesses (Tous Les Jours, A Twosome Place, and others)

[ Operation of the Domestic and Overseas Store System ]

Operation of the Domestic and Overseas Store System
Value Chain Purchase / Facilities Manufacturing / Production Logistics Sales Accounting / Business Management
Internal Purchasing system construction process management system SAP PP WMS
(Warehouse Management System)
SAP SD SAP CO
SAP MM Integration POS
Overseas - - Global SCM Global Sales system SAP FI

- CJ Freshway : the best food material distribution and food service company that distributes fresh food materials and creates a culture of healthy and delicious food

[ Operation of Food Material Distribution and Institutional Feeding Store System ]

Operation of Food Material Distribution and Institutional Feeding Store System
Value Chain R&D Purchase Logistics Sales Accounting / Business Management
Internal Food Safety System SRM
(Supplier Relationship Management)
WMS
(Warehouse Management System)
SMS
(Store Management System)
SAP CO
SAP MM SAP LE SAP SD SAP FI

Home Shopping and Logistics Business

“Utilizing nationwide of logistics networks, we provide IT-based smart distribution service so that consumers can receive the products they want at any time, safely and promptly.”
- CJ Logistics : a comprehensive logistics company that provides the best SCM service in the field of contract logistics (CL), forwarding, parcel service, harbor loading and unloading, and international express business.

[ Operation of Domestic Logistics-Related Systems (CL, Parcel Services, Forwarding, Shipping and Others) ]

Operation of Domestic Logistics-Related Systems (CL, Parcel Services, Forwarding, Shipping and Others)
Value Chain Visibility CL Forwording Parcel Delivery Accounting / Business Management
Internal Single Visibility System OMS(Order Management System)
WMS(Warehouse Management System)
TMS(Transportation Management System)
FMS
(Forwording Management System) Bond/Clearance Management System
Parcel Delivery System SAP CO
SAP FI
Overseas Parcel Delivery System China, Thailand, Malaysia

- CJ O Shopping : a company that produces and supplies domestic and foreign home shopping programs, and operates an Internet shopping mall to lead the trendy lifestyle

[ Operation of the Sales Channel System such as T-commerce, e-commerce, and Financial Services based on Home Shopping ERP ]

Operation of the Sales Channel System such as T-commerce, e-commerce, and Financial Services based on Home Shopping ERP
Value Chain Purchase / Logistics Sales Customer / Marketing E-Commerce Accounting / Business Management
Internal Supplier Relationship Management System Merchandise Management System CMS
(Campaign Management System)
CJ Online Shopping Mall Management SAP CO
Fufillment System Order Management System SAP FI
WMS
(Warehouse Management System)

- CJ Telenix : a professional contact center that operates 18 customer centers in CJ Group by proxy and provides group VoC and CSI diagnosis and analysis services

[ Operations of Call Centers and Infrastructure in Seoul, Busan, and Daegu ]

Operations of Call Centers and Infrastructure in Seoul, Busan, and Daegu
Value Chain Customer Service Finance / Business Management
Internal CJ Group Call Center System Financial Accounting System
Speech Analysis System Management Accounting System

CJ OliveNetworks

- Olive Young : the NO.1 H & B store in Korea that provides customers with the best shopping value through specialized health and beauty products and differentiated services

[ Operation of the POS, Sales, Online Mall System in Korea and China ]

Operation of the POS, Sales, Online Mall System in Korea and China
Value Chain Purchase Sales Customer / Marketing E-Commerce Accounting / Business Management
Internal Partner System POS Campaign Management System Oliveyoung Online Mall System SAP CO
Store Management System
Sales Management System SAP FI
Contract Management System
DW(Data Warehouse) System
Overseas China Partner System China POS System - - -
China Store Management System
China Sales Management System

- IT Business : a professional intelligence ICT company that creates customer business values based on digital experience and new technologies

[ Operation of the System for the Provision of CJ Group Security Services and Support for the ITSM System ]

Operation of the System for the Provision of CJ Group Security Services and Support for the ITSM System
Value Chain Purchase Sales Project Security Service Desk Accounting / Business Management
Internal Purchasing system Sales system PMS
(Project Management system)
security system OASIS
(Group ITSM Tool)
SAP CO
IT Contact center SAP FI

Entertainment and Media Business

“We provide differentiated IT-based service that leads the age of media convergence based on knowledge and skills with the aim to build a new system for entertainment and media.”
- E&M : the no. 1 comprehensive content company in Asia, which leads cultural trends through various media contents and platform services such as broadcasting, movies, music, and performances

[ Operation of Content Production, Distribution, and Management System for broadcasting (tvN/OCN), movies, music (Mnet), and animation ]

Operation of Content Production, Distribution, and Management System for broadcasting (tvN/OCN), movies, music (Mnet), and animation
Value Chain Broadcasting Movie / Performance Music Animation / Digital Accounting / Business Management
Internal TVING Movie Biz.
Management System
Mnet.com Animation Biz.
Management System
SAP CO
Broadcast Biz.
Management System
Music Biz.
Management System
Tooniland
Ad Sales Management System Performance Biz.
Management System
Music Device Biz.
Management System
MCN (Multi Channel Network) Biz.
Management System
SAP FI
Overseas tvN ASIA Broadcast Management System Global Movie Biz.
Management System (Vietnam)
Mwave.com - tvN ASIA Financial Management

- CJ HelloVision : a professional broadcasting and telecommunication company that leads the market with one-step advanced technologies such as general cable broadcasting, Giga Internet, and good mobile communication (Hello Mobile)

[ Operation of Wired (broadcasting, Internet, VOIP, and Others), Wireless (KT / SK MVNO), and Websites ]

Operation of Wired (broadcasting, Internet, VOIP, and Others), Wireless (KT / SK MVNO), and Websites
Value Chain Purchase / Logistics Sales Customer / Marketing Accounting / Business Management
Internal Candy-ERP
(Purchase/Distribution Management System)
Commercial/Broadcasting organization System Candy-MOBILE
(HelloMobile MVNO)
CMS
(Campaign Management System)
SAP CO
Candy-SMART
(Sales Management System)
Candy-TOPS
(Cable Television, Internet, Internet Phone)
HelloMobile Homepage SAP FI

- CGV : the no. 1 movie culture platform company in the world, which makes an impression that goes beyond movies based on the best location and service

[ Operation of the Sales Channel System such as POS, Ticket Vending Machines, Websites, Mobile Apps and Webs, and Photo Tickets ]

Operation of the Sales Channel System such as POS, Ticket Vending Machines, Websites, Mobile Apps and Webs, and Photo Tickets
Value Chain Purchase / Facilities Sales Customer / Marketing Customer Service Accounting / Business Management
Internal Purchasing System Facility Management System Site Management System Research Portal System Payment Gateway System SAP CO
Online Ticketing System CMS
(Campaign Management System)
Mobile Messaging
POS SAP FI
Overseas - China Site Management System - - SAP CO
China Online Ticketing System
China POS SAP FI

Infrastructure Business

“We provide total IT services in the whole process such as the diagnosis, operation, control, and recovery of IT resources to create successful values in the entire business area of CJ Group.”
- Construction : a construction-based comprehensive real estate service company that maximizes asset values in the whole process from construction to restate development and operation.

[ Operation of the Construction, Real Estate, Resort-Related System ]

Operation of the Construction, Real Estate, Resort-Related System
Value Chain Purchase / Facilities Sales Customer / Marketing Accounting / Business Management
Internal Supplier Relationship Management System Construction process Management System NINE BRIDGES homepage Finance system
Management system

Common Services of CJ Group

“We provide convenient IT platforms for smooth communication and flexible organizational culture between all executives, staff members, and affiliates withing CJ Group.”
- Group Portal (CJ World) : operates relevant systems to provide services through a single window of information, knowledge, collaboration tools, and processes (e-mail, electronic payment, messenger, and others) - HR : operates relevant systems to provide global integrated instance-based HR IT services and the function of the HR indicator management - Management Information : operates the systems related to support services for quantitative value-based evaluations, qualitative interpretation, and decision-making. - E-learning : operates the systems related to online education services throughout CJ Group such as common capabilities, essential education, and job training of affiliates.

Group Portal (CJ World), HR, Management Information, E-learning Management
Value Chain Group Ware HR Information of Management Education
Internal CJ Group potal CJ Group Messenger CJ Group Mobile App e-HR Recruit homepage IFRS
(International Financial Reporting Standards)
TMS
(Treasury Management System)
SAP FI/TR e-Learning system
Smart.CJ (Mobile App)
Overseas G-HR - SSC(Shared service center) -

Other Affiliates and Relevant Companies

- We operate the systems of affiliates and relevant companies such as CJ Seafood, Wonji, Don Don Farm, CJ Digital Music, Studio Dragon, K-Valley, and 4DPLEX

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