Combine AI technology with business to create new value and
to innovate our customer services.

Our AI (Artificial Intelligence) program builds and applies innovative learning and
problem-solving capabilities of AI technology toward business and customer services.

AI/ROBOT

RESEARCH AREAS

1. Conversational AI Solution

Listen, understand, speak, converse, and provide solutions like human beings.
Our Conversational AI Solutions parse human speech into information and provide recommendations on solutions needed, both currently and potentially, to solve the problems.

2. Lifestyle and Culture Robots

Our robots create new drivers of change in the lives of our customers.
Our robot services combine motion control, sensor recognition, personality analysis, and interaction technologies with AI technology to create robots that understand, feel, and empathize like humans as close companions in everyday life.

BENEFITS

1. 24-Hour Service, 365 Days a Year

We offer answers and services at any and all time of the year.
Our services offer the best solutions to the requests of our customers in many different forms. Moreover, our customers have full access to our customer service anywhere, anytime.

2. Personalized Service

Our services are optimized to the needs of our customers.
We combine, analyze, and learn customer inputs and related information to derive the most pertinent answers to the needs of our customers.

3. Changes in Lifestyle

We offer empathy and change to the lifestyles of our customers.
Our robots are designed to recognize, understand, comprehend, and empathize with the users. Through these interactions, we derive convenience and new values for our customers.

USE CASE

  1. 1. Customer service centers can be augmented with an automated chat-bot service. Chat-bot services provide solutions to customer inquiries and problems 24 hours a day, improving the efficiency of customer services.
  2. 2. We offer the benefits of virtual agent services to our customers. Virtual agent services can derive the most pertinent services in a given context by recognizing and analyzing the language, face, and disposition of the user. Users have access to a wide variety of possible changes such as reduction of repetitive tasks.
  3. 3. We offer the benefits of virtual agent services to our customers. Virtual agent services can derive the most pertinent services in a given context by recognizing and analyzing the language, face, and disposition of the user. Users have access to a wide variety of possible changes such as reduction of repetitive tasks.

Text, Speech, Image, Video, Emotion

Channels
PC(Web), Mobile Apps/Web, Digital Signage, Robots

CJ OliveNetworks VA Center

Server : Message Storage, STT / TTS Processing, Distributed Message Processing, Interface Management

Natural Language Processing : Natural Language Processing, Conversational Management

Recommended Engines, Image Recognition and Processing, Picture, Emotion Recognition, and Processing

Legacy System

CJ Oshopping, CJ Logistics, CJ CGV, CJ E&M, OLIVEYOUNG, CJONE

CJ Telenix

External

External Data ((Weather, Transportation, Social, etc.))

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